1. Introduction

DM Partner ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform and services.

This policy applies to all users of DM Partner, including individuals and businesses using our AI-powered content generation, social media management, and analytics services.

2. Information We Collect

2.1 Information You Provide

• • Account Information: Name, email address, phone number, profile picture
• • Business Information: Company name, industry, business description
• • Content: Posts, images, videos, captions, and other content you create
• • Social Media Credentials: Access tokens and permissions for connected platforms
• • Payment Information: Billing address and payment method details (processed by third-party providers)
• • Communication: Messages, feedback, and support inquiries

2.2 Information We Collect Automatically

• • Usage Data: How you interact with our platform, features used, time spent
• • Device Information: IP address, browser type, operating system, device identifiers
• • Log Data: Server logs, error reports, performance data
• • Cookies and Tracking: Session data, preferences, analytics information

2.3 Information from Third Parties

• • Social Media Data: Public profile information, post performance metrics
• • AI Service Data: Responses and usage data from ChatGPT and Claude
• • Analytics Data: Social media performance and engagement metrics

3. How We Use Your Information

We use your information to:

• • Provide Services: Content creation, social media management, scheduling, analytics
• • AI Integration: Generate content using ChatGPT and Claude based on your inputs
• • Account Management: User authentication, account security, billing
• • Platform Integration: Connect and manage your social media accounts
• • Analytics: Track performance, generate insights, improve recommendations
• • Communication: Send notifications, updates, marketing communications (with consent)
• • Support: Respond to inquiries, troubleshoot issues, provide assistance
• • Legal Compliance: Meet regulatory requirements, prevent fraud, ensure security
• • Service Improvement: Analyze usage patterns, develop new features

4. Information Sharing and Disclosure

4.1 Third-Party Services

We share information with:

• • Social Media Platforms: Facebook, Instagram, Twitter, LinkedIn, TikTok (as authorized by you)
• • AI Providers: OpenAI (ChatGPT), Anthropic (Claude) for content generation
• • Cloud Services: Amazon Web Services for data storage and processing
• • Analytics Providers: Social media analytics and performance tracking services
• • Payment Processors: Stripe, PayPal, or other payment service providers

4.2 Legal Requirements

We may disclose information when required by law, court order, or to:

• • Comply with legal obligations
• • Protect our rights and property
• • Prevent fraud or security threats
• • Protect user safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred as part of the business assets.

5. Data Security

We implement appropriate security measures to protect your information:

• • Encryption: Data encrypted in transit and at rest
• • Access Controls: Limited access based on need-to-know principles
• • Regular Audits: Security assessments and vulnerability testing
• • Secure Infrastructure: AWS cloud services with enterprise-grade security
• • Authentication: Multi-factor authentication for accounts
• • Monitoring: Continuous monitoring for security threats

6. Data Retention

We retain your information for as long as necessary to provide services and fulfill legal obligations:

• • Account Data: Retained while your account is active
• • Content Data: Retained according to your content management preferences
• • Usage Data: Typically retained for 2-3 years for analytics and improvement
• • Legal Data: Retained as required by applicable laws

7. Your Rights and Choices

7.1 Data Access and Control

You have the right to:

• • Access: Request a copy of your personal data
• • Correction: Update or correct inaccurate information
• • Deletion: Request deletion of your personal data
• • Portability: Export your data in a structured format
• • Restriction: Limit how we process your data
• • Objection: Object to certain processing activities

7.2 Communication Preferences

You can control marketing communications by:

• • Updating your account preferences
• • Using unsubscribe links in emails
• • Contacting our support team

7.3 Social Media Connections

You can disconnect social media accounts at any time through your account settings.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• • Essential Cookies: Enable basic platform functionality
• • Analytics Cookies: Understand how you use our services
• • Preference Cookies: Remember your settings and preferences
• • Marketing Cookies: Deliver relevant advertising (with consent)

You can manage cookie preferences through your browser settings.

9. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• • Standard contractual clauses
• • Adequacy decisions
• • Certification schemes
• • Other approved transfer mechanisms

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.

11. Regional Privacy Rights

11.1 European Union (GDPR)

If you are in the EU, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

11.2 California (CCPA)

California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to delete personal information.

11.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via:

• • Email notification
• • Platform notification
• • Updated "Last Modified" date

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related questions or to exercise your rights, contact us:

• • Privacy Officer: privacy@dmpartner.com
• • General Support: support@dmpartner.com
• • Website: www.dmpartner.net
• • Data Protection Officer: dpo@dmpartner.net (EU inquiries)